Commercial-Grade POS System

The PayPoint Plus Register can be secured to a table top with 4 mounting points. In addition, the Register can be secured via a Kensington lock. See below figures to secure the Register to the tablet:

Any standard glass cleaner can be used to clean the touchscreen, but avoid products containing ammonia. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cleaner sprayed directly on the monitor could possibly leak inside a non-sealed unit and cause damage.

If you do not have an existing EloView Account, please contact our Technical Support Group and we will walk you through the new account and registration process. Please visit EloView.com to learn more about our device management and content deployment platform for our Android devices. If you have an existing EloView Account, you can register this PayPoint Plus to your existing account.

The Register is equipped with 2x serial ports (RJ45), 1x Micro HDMI, 1x 12V powered USB, 4x Type A USB 2.0 and 1x Cash drawer port. All these ports can be used to add additional peripheral devices like secondary display, weigh scales, EMV terminals, second cash drawer, etc. An RJ45 to DB9 serial cable is included in the box for your convenience.

Please access the Peripheral Test App from EloView Control PanelApps. The Peripheral app will allow you to test hardware functionality of all the peripherals like printer, scanner, cash drawer, and MSR. In addition, click on the button to return the EloView version on the device.

Yes, you can connect a USB Type A keyboard or mouse to your register.

Please reference the Certified Software Partners section above. Please visit
Support.EloTouch.com/Paypoint-Software-Partners/ for the latest.

The built-in MSR on PayPoint Plus Register is a 3-track encryptable reader. To encrypt the MSR, see video below:

You can test the MSR through the Elo Peripheral App. If your MSR is not encrypted, the test app will return credit card values. If your MSR is encrypted, the test app will return "X" or "0" values. Click on the "I" button on the test app to confirm if your MSR is encrypted. If your MSR does not read in the peripheral test app, please contact us at Support@EloPayPoint.com

Call your Elo representative or your distribution representative to buy replacement cash drawer kits, keys or cables. You can also call Elo Customer Service. See below for part numbers to order:

Width: 3-inch or 80mm

Thickness: 0.053-0.085mm

Diameter of roll: Not to exceed 80mm

It is recommended to purchase the paper below to avoid any limitations on warranty due to using incorrect paper.

Yes. Included in the box is a paper roll guide that enabling you to choose 58/80mm paper. This guide can be easily inserted and removed as needed. Talk to your point of sale software partner to ensure that 58mm print capability is available and certified.

In case of a paper jam, open the paper jam printer door (highlighted in light gray outline below) to clear paper jam by exerting upward pressure on side rib (highlighted by blue arrow below). If unable to unlatch door using finger force, use an aparatus (e.g. coin) to gently exert an upward lever force to the side latch.

After removing the paper jam door, rotate the knob to clear the paper jam. Once the paper jam is cleared, replace the paper jam door.

In case of paper jam, exert upward pressure on side rib (blue arrow) to open paper jam printer door (light gray)

In case of paper jam, rotate the knob to clear the jam.

Yes, the 2D scanner is compatible with the following Honeywell plug-in's (to be purchased separately):

1. Easy DL_™ Honeywell's Easy DL_™ scanning software plug-in parses barcode data found on government-issued identification cards (US and Canada) to deliver ready-to-use information to the host system. The embedded barcode parsing functionality can support applications including age verification or automatic electronic form population. EasyDL age verification and ID scanning software is compatible with the Honeywell 2D barcode scanners. Easy DL_™ reduces transaction time by 95%, scanning and populating information in a matter of seconds. See the datasheet here.

2. EasyBCBP_™ Honeywell's EasyBCBP_™ identity verification: Honeywell's EasyBCBP_™ identity verification software plug-in parses barcode data found on printed or mobile boarding passes for airport applications such as passenger check-in, passenger boarding, security screening, club lounge entry and duty-free store entry. Powered by Honeywell's TotalFreedom_® open-system architecture, EasyBCBP ID verification software eliminates the need for host system software to process the encoded information contained within 2D barcodes found on printed or mobile boarding passes. See datasheet here.

Yes. Honeywell provides documentation highlighting steps to adjust brightness between low/medium/high depending on the device's scan mode.

On the bottom of your PayPoint register, you will see an available RJ12 port for connecting a secondary cash drawer. This port follows Star Micronics' standard and requires the use of a CD-101A cable for connectivity. Please refer to Star Micronics for questions regarding compatible cash drawers.

Elo PayPoint Support is available by phone or email.

Please give us a call at 844-435-6832 or email EloTech@EloTouch.com